Catalog and content enablement
How often can sellers update their catalog?
There are no restrictions. ...
Can sellers manage their products' visibility?
Yes. Sellers are able to define their products' visibility for buyers. While preparing their offers, sellers can select which markets and countries to make their products available to. ...
What are the requirements to upload content? Do you have a predefined template or format made available on the IBM B2B Commerce for Procurement platform?
There are no specific technical requirements. The valid template for uploading content is available on the platform. Sellers are also able to upload content manually via the User Interface. ...
How can sellers deliver their content to the platform? Is it determined based on geography or country?
Within the IBM B2B Commerce for Procurement platform, Sellers are able to choose a targeted market/country for offering their products and services. ...
Where can Sellers go for support with technical challenges?
Please review the contacts on your Seller Dashboard. ...
How does the platform support highly configurable items?
This is a roadmap item for a future release; there is no ETA yet. ...
What are the available categories for products and services?
The available categories for products and services are based on UNSPSC Version 19. Refer to our Policy document for Restricted and Prohibited content: http://ibm.biz/b2bc_restricted_category ...
How do Sellers know if their products were uploaded correctly on the platform?
After Sellers select a content file for uploading, the platform directs them to a new page that shows the content mapping. If no mismatches are identified after clicking on "Import Now," the system uploads the file. A pop-up window confirms how many ...
How can I update a current offering?
Sellers can update their offers within the platform's "Seller Marketplace Manager" app. ...
How can I delete an offering?
Open the Seller Marketplace Manager app, click on the "Offers" tab, select the targeted offer and click on "Withdraw offer." To delete the offer using the Content Template file, use the "Y" flag in the offer tab to tell the platform to delete the off ...
I can’t find the right commodity code for the product/service I would like to update. Where can I find this information?
Please contact your assigned Content Analyst for guidance. For additional support, refer to the contact details on your Seller Dashboard. ...
What are the minimum and maximum numbers of SKUs that I can include in an offer?
There is no limitation for the number of SKUs in offers. ...
How will the items be listed in IBM B2B Commerce for Procurement once the offered items are published?
Buyers can find listed items within the Shop app. They can browse categories of products/services based on UNSPSC codes. ...
As a Seller, will I be able to control my listed items?
Yes. Sellers are able to activate/inactivate their uploaded items. ...
How do I find the removed items information?
There is no option to view removed items. Once an item is removed, it is no longer visible. ...
How do I correct miscategorized items?
Sellers can update/change UNSPSC codes in the platform's Seller Marketplace Manager app by clicking on the item and choosing the "UNSPSC Commodity Code" field. ...
What standards exist for items that are created?
For each item, there are highlighted fields that are mandatory and must be completed before uploading an item. These fields are: Product Id (SKU), Name, Description, UOM, Category, Manufacturer, Manufacturer Item ID, and ECCN (region-specific require ...
Is a keyword required for the listed items?
Keywords are not required but are highly recommended because they make an item more easily searchable within the platform. ...
How many images are required for each item?
None are required, but images are recommended to help Buyers with their purchasing decision. ...
I am unable to add or remove products, what do I need to do?
Please contact your assigned Content Analyst for guidance. ...
Can I offer a single item?
Yes. As a Seller, you decide what to offer to your buyers. ...
I uploaded products, but they are not appearing in my shop. Why?
Please make sure that the uploaded items' status is "Active." To offer an item to a marketplace or buyer, be sure to include and send it in an offer. ...
Added items are not displaying properly; what should I do?
Please contact your assigned Content Analyst for guidance. ...
Where can I find further support regarding data feeds and integration in IBM B2B Commerce for Procurement?
Please visit Seller Navigator app where all available resources are listed, including analytics and support. ...
How can I get help with content development (product images, description, keywords etc.)?
Please visit our Knowledge Center which is available from the Seller Dashboard. ...
Can I upload videos for our listed products?
Currently the platform supports images only, however our technical team is working on this capability. ...
Can I replace an existing offer?
Yes, by using the same Offer name, you can replace an existing offer. ...
What are the available options for uploading offers?
Sellers are able to load their offers by uploading the "Content Template" or by creating offers manually via the User Interface. For more details, please review our training videos. ...
How do I set an expiration date for an offer?
When uploading, there is an option to set an expiration date. ...
What are the mandatory attributes that must be included to define a product?
The mandatory attributes are suggested by IBM B2B Commerce for Procurement and are based on the UNSPSC code. ...
Can we offer products in different countries?
Yes. While offering products/services, sellers have the option to select the targeted market/country. ...
Where can I find support for issues with uploading the template?
Please contact your assigned Content Analyst for guidance. ...